Privacy & Cookie Policy

We respect your privacy. We are committed to safeguarding the privacy of those who use our Website. This Privacy Policy tells you about our privacy practices, how we collect your information online and how we use this information.

a) Information about you

When you use or access our Website, we may ask you for information about yourself, including your name, age, address, email address and other information.  We use this information to provide you with information you request or to reply to your queries.

In addition to the information you provide, we may also collect information about you and your use of our Website through the use of automatic data collection tools. These tools collect certain standard information about your access, such as your browser type, operating system and language, access times and your Internet Protocol (IP) address. We use the information for statistical reporting and do not link it to any named individuals.

We only keep your information for as long as is necessary.

Aïla may also be required to disclose your personal information to: (i) respond to duly authorised information requests from the police and governmental authorities; (ii) comply with any law, regulation, subpoena or court order; (iii) help prevent fraud or to enforce or protect the rights and properties of British American Tobacco or its subsidiaries; or (iv) protect the personal safety of Aïla employees, third party agents or members of the public.

We do not share, rent or trade your information with third parties for marketing or promotional purposes.

b) Accuracy of your information and your rights

Aïla strives to keep your personal information accurately recorded. You have the right to obtain a copy of the information we hold about you and/or to ask us not to process your information (or not to pass your information to third parties).  If you would like copies of your information, or if you would like us to correct any factual inaccuracies in that information, or if you would like that information blocked or deleted from our records, then please contact us at

c) How do we keep your personal information secure?

Aïla will take all reasonable technical and organisational measures to prevent the loss, misuse, alteration or unlawful disclosure of the information you provide to us. Any third party, agent or representative of Aïla who requires access to your information will also be required to implement reasonable technical and organisational measures to protect your information.

If you have any questions about these Terms, please email us at