FAQs 

Where is Aïla from?
Aïla is an emerging Lebanese brand specialized in handcrafted exclusive collars and hair accessories.
How are all the collars made?
Some works are based on Italian fabric manipulation, and some are hand-embellished to detailed perfection.
Where are Aïla collars made?
Aïla is made in Beirut.
Why haven't I received my confirmation email after ordering/registering/shipment?
Please check your spam folder – 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, please email us.
How do I place an order?
First, simply register on our site using our quick and easy registration process, and you’re ready to start clicking BUY!
How do I know if a product is in stock?
We hate to see you disappointed so we do our very best to ensure that our products are always in stock. In the event that an item goes out of stock, we’ll make sure we tell you on the product page so you don’t get a nasty surprise at the checkout!
What are the types of collars to choose from?
  • The first option is presented as detachable half shirt with adjustable chest-size straps.
  • The second option is presented as a layover for your clothes! So simple and easy to wear!
  • The third option is presented as tucked in under your clothes with a silicon band stitched on the inside hem of the collar. This ensures the collar stays in place while reacting to body heat!
What are Aïla fabrics?
  • Most of the fabric are sourced in Italy, Switzerland and Spain.
  • Silk Razmir, Silk Organza, Silk Poplin, Jacquard

Special theme print done for Aila only on Razmir, French silk tulle, Taffeta and  Leather Fabric

What are Aïla beads?
  • Swarovski crystals
  • Bugle Beads
  • Delica Miyuki Beads
  • Faceted Beads
  • Flatback Beads
  • Peal Beads
  • Rondelles
  • Seed Beads
  • Rocaille/ Round Beads
  • Shamballa Style Beads
  • Lampworked Beads
  • Shell beads Beads
  • Czech Charlottes Beads
  • Cloisonné Beads
  • Crow Beads
  • Liquid Beads

Czech Three-cuts Beads

Can I completely cancel my order?
If you decide to cancel your order, please contact us as soon as possible. Your order can only be canceled before it is prepared for shipping or collection.
Will I receive confirmation that my order has been successfully placed?
We make sure we keep you fully informed throughout the ordering process. As soon as your order has been processed, we’ll send you an email confirming all the order details.
Why do you need my details when I make an order?
We value your privacy and we’ll never ask for any information from you unless it is absolutely essential. The information we take from you during the registration and purchase process ensures that we can deliver your order to you quickly, efficiently, and accurately. You can rest assure that we never store any sensitive information on our systems – that’s a promise!